Professional Sales
Code: 5821
Department: Administration, Commerce and Computer Technology (01)
Training duration: 900 hours
Diploma: DVS
Credits: 60
Admission Requirements
- Status: PR or citizen
- Experience: None
- Diploma: University diploma
Description / Program Overview
The goal of this course is to train people who sell products or services, provide solutions meeting customer needs, provide advice, build an atmosphere of trust, and build customer loyalty by providing personalized service meeting customer expectations. In addition to consulting and sales-related tasks, sales consultants can also manage and display in-store merchandise and provide after-sales service.
Job Titles After Graduation
- Customer Service Agent
- Sales Consultant – Retail
- Store Manager
- Retail Sales Manager
- Sales Representative – Retail
- Sales Representative – Wholesale (non-technical)
Credits
| Course Content | Hours | Credits |
|---|---|---|
| Occupation and training program | 30 | 2 |
| Build professional relationships | 90 | 6 |
| Explain consumer behaviour | 45 | 3 |
| Provide customer service | 30 | 2 |
| Sell products and services | 120 | 8 |
| Sales-related transactions | 45 | 3 |
| Manage work time | 15 | 1 |
| Job search skills | 30 | 2 |
| Begin accumulating professional sales experience | 60 | 4 |
| Become familiar with regulations relevant to the occupational field | 30 | 2 |
| Provide after-sales service | 30 | 2 |
| Apply French in sales and related activities | 60 | 4 |
| Keep product knowledge and services up to date | 45 | 3 |
| Inventory management | 60 | 4 |
| Visual merchandising | 45 | 3 |
| Link market strategy, product sales and services | 45 | 3 |
| Enter the job market | 120 | 8 |
| Total | 900 | 60 |