Computer Support DVS (5385/5885)
Program length: 1800 hours; study mode: classroom or online; language of instruction: French or English.
Introduction
The knowledge and technology taught in Computer Support enable graduates to adapt to and competently perform computer-related skills required by all types of employers. Students will master assembling or disassembling computers, troubleshooting and repairing computer hardware faults, troubleshooting and repairing software problems, installing and managing computer networks, and solving network problems.
Career goals
Problem-solving and logical analysis ability. Familiar with major computer operating systems, telecommunications protocols, computer security, LAN and WAN management, microcomputers and office software, etc. At the end of the program, students will be able to find various employment opportunities, e.g.: IT support specialist, help desk analyst, IT troubleshooter.
Related skills
Patient, polite, adaptable, good at communication.
Employment fields
IT companies, in-house IT departments, IT fields in government agencies and institutions, educational institutions, any company with computers.
Duties
- Solve computer hardware, software and peripheral operation problems
- Install and configure workstations
- Troubleshoot connection problems
- Manage and repair installation and configuration problems for various software
- Track and recover data and information such as passwords and data files
- Identify and solve network and remote-access problems
- Fault system and service-order management
- Contribute to the company’s knowledge base and solutions
- Forward service/repair orders to the appropriate specialists as needed
- Train IT support technicians
- Provide technical support online by email or telephone
Work style
Can work remotely, flexible hours.
Admission conditions
Applicants meeting any one of the following conditions may apply:
- High school diploma or equivalent (proof of equivalent education level) or a post-secondary diploma such as bachelor’s, graduate, etc.; or
- Turned 16 before September 30 of the admission year, and at entry had completed the second year of Chinese secondary school, including high school, vocational high school, secondary technical school, technical school, etc., or had obtained equivalent academic certification; or
- Age 18 at entry with admission prerequisites, such as completing a test or having equivalent training certification; or
- Completed full-time secondary Year 3 language, second-language and mathematics courses, and simultaneously completing full-time secondary Year 4 language, second-language and mathematics courses during vocational study.
Courses
| Course name | Hours |
|---|---|
| Industry and training adaptability | 30h |
| Computer structure and operating system analysis | 75h |
| How to use various operating systems | 120h |
| Solving computer-related problems | 45h |
| Information research methods | 30h |
| Application development | 120h |
| Professional communication skills | 60h |
| Application software operation | 120h |
| New operating system applications | 90h |
| Creating and applying databases | 90h |
| Installing computer hardware and software | 90h |
| Time management | 30h |
| English/French communication | 75h |
| Managing network resources | 120h |
| Installing network shared resources | 105h |
| Communications facilities applications | 90h |
| Career management | 45h |
| Computer troubleshooting | 90h |
| Computer performance optimization | 60h |
| Remote technical support | 75h |
| Workplace computer maintenance | 120h |
| Serving customers in the workplace | 120h |
Contact us
- Telephone: (514) 995-7688 / (514) 996-6610
- Email: info@collegemcgill.ca
- Website: www.collegemcgill.ca
- South Shore campus: #020-6400 Auteuil, Brossard QC, Canada J4Z 3P5